Frequently Asked Questions                                                                                                          
1. How can I place an order?
            Simply browse our products, select your desired item, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.
2. What payment methods do you accept?
            We accept the payment methods available at checkout. The available options will be displayed before you confirm your order.
3. How long does shipping take?
          Orders are typically delivered within [2-3] business days, depending on your location and the selected shipping method.
4. How can I track my order?
          Once your order has been shipped, you will receive tracking information through your provided contact details.
5. Can I cancel or modify my order?
         You can contact our customer support as soon as possible after placing your order. We will do our best to accommodate your request before the order is shipped.
6. What is your return and exchange policy?
         We accept returns or exchanges for eligible products according to our Return & Exchange Policy. Please make sure the item meets the required conditions before submitting a request.
7. What if I receive a damaged or incorrect item?
        Please contact our customer support as soon as possible with your order details and clear photos of the received item. We will review the issue and assist you accordingly.
8. Do you offer refunds?
       Yes, eligible orders may qualify for a refund according to our refund policy. Refund processing times may vary depending on the payment method.
9. Can I change my shipping address after placing an order?
     Please contact us immediately if you need to change your shipping address. Address changes may not be possible once your order has been processed or shipped.
10. Do you offer international shipping?
      International shipping availability depends on the destination. Please check the available shipping options at checkout.
11. How can I contact customer support?
     You can contact us through our Contact Us page or email us at velora.store247@gmail.com. Our team will be happy to assist you.
12. Is my personal information secure?
     Yes. We take customer privacy and security seriously and use appropriate measures to protect your personal information.
13. What should I do if my order is delayed?
     If your order has not arrived within the expected delivery timeframe, please contact our support team with your order number so we can check the status for you.
14. Are all products shown on the website currently available?
    Product availability may change. If an item becomes unavailable after you place an order, we will contact you regarding the available options.
15. How do I know which product is right for me?
     You can check the product description, specifications, size information, and other details available on the product page. If you still need help, feel free to contact our support team.